At Mashhoor Chicken, your satisfaction and trust are our top priorities. We take every measure to deliver fresh, hygienic, and top-quality chicken products right to your doorstep. This Refund and Returns Policy explains when and how refunds or replacements are applicable.

1. Nature of Products

Our products are fresh and perishable, therefore once delivered, they cannot be returned or exchanged due to hygiene and food safety reasons. Please review your order carefully before confirming your purchase.

2. Order Cancellations

Before Dispatch: Orders can be cancelled within 10 minutes of placing them or before they are processed for dispatch.
After Dispatch: Once the order is out for delivery, it cannot be cancelled or refunded.
To request a cancellation, contact our support team immediately via [email protected] or call +91 8888648860.

3. Wrong or Incomplete Order

If you receive a wrong, missing, or incomplete order, please contact us within 2 hours of delivery with your order ID and clear photos of the received items. After verification, we will either:

Send the missing/wrong items again, or
Issue a refund for the affected items (as per our discretion).

4. Damaged or Spoiled Products

We ensure all products are delivered in temperature-controlled conditions to maintain freshness. However, if your product arrives damaged, leaked, or spoiled, please report it within 2 hours of delivery with photo/video proof.
After inspection, a full or partial refund/replacement will be processed depending on the situation.

5. Non-Delivery of Order

If your confirmed order has not been delivered within the expected timeframe, please contact us immediately. We will investigate the issue and provide either a re-delivery or full refund as applicable.

6. Refund Process

Approved refunds (for valid cases only) will be processed within 5–7 business days to the original payment method used during checkout. The timeline may vary depending on your bank or payment provider.

7. Mode of Refund

All refunds are made via:

Original mode of payment (for online transactions), or
Discount coupon/credit note (for future use on our website), if preferred.

8. No Refund Situations

Refunds will not be applicable if:

The customer provides an incorrect delivery address or contact details.
The customer is unavailable at the time of delivery.
The product is refused at the time of delivery without a valid reason.
The complaint is raised after 2 hours of delivery without proof of issue.

9. Customer Responsibility

Please ensure that the products are stored immediately in a refrigerated environment upon delivery to maintain freshness and safety. Mashhoor Chicken will not be responsible for spoilage due to improper storage after delivery.

10. Contact & Support

For any issues related to refunds, replacements, or cancellations, reach out to us:

Mashhoor Chicken
📍 Shop No. 32, P/M Aawas Yojana, Kalamna Ringroad, Nagpur, Maharashtra 440026
📞 +91 8888648860
📧 [email protected]
🌐 www.mashhoorchicken.com