Welcome to Mashhoor Chicken! We take pride in delivering the freshest, hygienically processed chicken products right to your doorstep. This Shipping Policy explains our delivery terms, timelines, and procedures for all online orders placed through www.mashhoorchicken.com.

1. Service Area

We currently provide delivery services only within Nagpur city limits. Orders placed outside our delivery zones may be automatically cancelled or subject to additional delivery arrangements.

2. Delivery Timings

Our delivery slots operate between 7:00 AM to 9:00 PM, Monday to Sunday. We offer both same-day and next-day delivery options based on product availability and your location. Orders placed after 6:00 PM may be delivered the next day.

3. Order Processing

Once your order is received, it is immediately forwarded to our processing team for hygienic cutting, packing, and dispatch. You will receive an order confirmation via SMS or email, followed by a delivery update once your order is out for delivery.

4. Delivery Charges

We offer free delivery on orders above a certain minimum order value (as displayed at checkout). For orders below the minimum value, a nominal delivery fee may apply. Delivery charges, if any, will be clearly shown before you make the payment.

5. Delivery Method

All deliveries are handled by trained and verified Mashhoor Chicken delivery personnel equipped with insulated boxes to maintain temperature and freshness. We ensure that your products reach you in optimal condition — fresh, safe, and ready to cook.

6. Delivery Attempts

If the customer is unavailable at the delivery location, our team will attempt to contact you by phone. In case of failed contact or repeated missed delivery, the order may be cancelled and marked as “Delivery Attempted.” Refunds or redelivery will not be applicable for perishable products.

7. Delivery Time Estimates

We aim to deliver all orders within 60–120 minutes (same-day orders) depending on your location and order volume. During weekends, festivals, or unexpected situations (traffic, weather, etc.), there may be slight delays — and we appreciate your understanding.

8. Order Accuracy and Verification

Please check your order upon delivery. If there are any issues such as missing items, incorrect products, or damaged packaging, report it immediately to our team within 2 hours of delivery at [email protected] or +91 8888648860.

9. Packaging & Handling

All chicken products are packed hygienically in leak-proof, food-grade pouches with accurate net weight labeling. We maintain strict cold-chain standards to ensure the freshness and safety of every order.

10. Delivery Limitations

We reserve the right to delay, reschedule, or cancel deliveries due to unforeseen conditions such as natural disasters, strikes, traffic restrictions, or system outages. In such cases, customers will be informed promptly.

11. Change in Delivery Address

If you wish to modify your delivery address after placing an order, please contact our customer support immediately. Address changes are only possible if the order has not yet been dispatched.

12. Contact & Support

For any shipping or delivery-related concerns, please contact us at:
Mashhoor Chicken
📍 Shop No. 32, P/M Aawas Yojana, Kalamna Ringroad, Nagpur, Maharashtra 440026
📞 +91 8888648860
📧 [email protected]
🌐 www.mashhoorchicken.com